Customer Service

We would be happy to answer any questions that you may have about the products we sell on our website. 

Please contact us by email during our customer service hours Monday - Friday 10:00 am - 5:00 pm Eastern time at orders@doctordoni.com


Secure Payment Options 

We currently accept all major credit cards and Paypal via our secure website. 

Shipping

Ships Same Day - Orders received by 4 pm EST will ship out the same day (unless the item is out of stock), Monday through Friday, except on official holidays. 

Packages are sent via USPS Priority Mail, unless overnight is requested. When products are directly shipped from a vendor, they may come by UPS or Fedex. 

Whenever possible we will attempt to put all products ordered into one shipment. If an item is not in stock, an additional shipment may be necessary. We will contact you to let you know about the wait time for the product and about a potential alternative so that you can decide what will work best for you. 

Free, Priority Shipping on all orders $99 and over

Standard shipping fee is $8 for orders under $99

Overnight shipping is available for an additional cost – email us for details at orders@doctordoni.com


Auto-Shipping
 

If you know you are going to need to re-order an item on a regular basis, auto-shipping can be a great option for you. You get to choose the product(s), quantity and timing of your auto-shipment, and then you don’t have to think about it again! It will be shipped automatically for you. 

Tracking Your Order 

Once your order ships you will receive an email confirmation. If you do not receive your order, please email us at orders@doctordoni.com for tracking. 

International Shipping 

International shipping is not currently available on our website but you can contact us and we would be happy to provide you with a shipping quote. 


Out of Stock Process

If an item is out of stock we will contact you and either offer you an alternative product and/or give you an estimated date of arrival of the product you ordered. At that point you also have the option to cancel your order. As we do strive to stock all of our products, time to time a product falls out of stock or there is a manufacturer delay. 


Simple Returns 

If for any reason you are not happy with the product you received, the product may be returned when unopened and in the original condition it arrived to you within 30 days of purchase, for a full refund. There is no return shipping cost and no restocking fee. Please contact us by email at orders@doctordoni.com for return authorization and instructions.


30 day return policy

All refunds are issued back to original payment method.

Items must be returned in same (or similar) condition in which they were received.

100% Guarantee 

We strive for you to receive your product(s) in perfect condition. If a product is damaged during shipping, we will replace it. We will give you a return label and simply need for you to return the damaged item.